TM

Key Tasks and Responsibilities Training Manager

Position Overview

We are looking for Training Managers who are excited to be part of our fast-paced, highintensity work environment and work with Delivery Leaders aligned with our Mission. Our Mission 2025 is to transform the way learning is delivered by impacting 1 million+children annually to get closer to our vision to democratize quality early education. As an integral part of our growing Delivery Team, you will contribute to our mission toexpand from our current set of 700 partner schools to 7000+ schools in 3 years by 2025.

Role and Responsibilities include:

School Management & Implementation

Conduct regular daily visits to assigned schools to observe and assess curriculum implementation

Ensure timely implementation of Kreedo curriculum across all assigned schools

Own the complete onboarding, curriculum training, and support of schools

Manage assigned school customers by ensuring quality service delivery at all times

Teacher Training & Development

Train teachers on academic implementation of Kreedo curriculum

Observe classroom sessions and identify implementation challenges

Provide solutions and support to help teachers implement curriculumeffectively

Conduct proper classroom observations and share constructive feedback with teachers

Reporting & Communication

Write detailed observation reports based on school visits

Send regular follow-up reports to customers summarizing observations and recommendations

Document training needs and implementation progress

Escalate unresolved customer issues or implementation challenges to senior teammembers when unable to find solutions independently

Communicate clearly with seniors about escalation status and seek appropriate support for closure

Program Management

Ensure completion of parent orientation programs at schools

Oversee parent engagement programs and activities Customer Escalation Management

Manage customer implementation challenges and address teacher-related issues

Proactively identify potential problems and work towards resolution

Take ownership of customer concerns and work to find appropriate solutions

Customer Retention

Work towards ensuring customer satisfaction and retention

Address implementation concerns proactively to maintain long-termpartnerships

Required Qualifications:

Skills & Competencies

Excellent interpersonal and communication skills

Fluency in English (both spoken and written) and local language

Strong observation and feedback delivery capabilities

Problem-solving skills for implementation challenges

Technical Requirements

Working knowledge of Microsoft Office Suite (Word and Excel) and Google Docs

Ability to create detailed reports and documentation

Personal Attributes

Willingness to travel extensively

Enjoy interacting with people and building relationships

Desire to build a career in training and education

Exposure to young children in personal & professional capacity (added advantage)

Experience Requirements

2-5 years of experience in training or delivery (post-sales support)

Preferably from service industry background

Experience in customer management and relationship building

Educational Background

Any Graduation/Post-Graduation required

Bachelor/Master degree in Education, Early Childhood Education, or Human Development (added advantage)

Location: Davangere

Remuneration: 3,00,000 - 4,00,000 LPA