Monitoring & Support of Identity management solution deployed for Ekaayan EBS, Orbit Analytics, Oracle Business Intelligence, iSupplier, Fusion Apps, and Bolton applications i.e. MDRM, ePermit, CLMS, CSCTS etc. for single sign-on and user life cycle management.
Provisioning/deprovisioning logical access/roles of business applications users.
Monitoring, support, administration , Backup & Recovery operation of Mission critical 24X7 Business Applications, Databases & system administration activities which covers Oracle ERP , SOA, ECC, Orbit, OBIEE , Oracle Integration, Oracle Identity & Access management used for various function like Procure to Pay, Order to Cash, manufacturing, plant maintenance , Planning & budgeting , Single Sign-on and User life cycle management.
Facilitate system performance, stability, adherence to standards and increase user satisfaction by smooth delivery of services & support.
Supporting high availability and support calls of Ekaayan Application and Databases within the agrees SLA timeline.
Key Result Areas/Accountabilities
Key Result Areas/Accountabilities
Supporting Actions
Oracle Identity management (For Single Sign-on & user life cycle management)
Monitoring , administration & operational support of Oracle IDCS applications and its components on daily basis.
Provisioning/de provisioning of user access as per approved service request.
Troubleshooting and diagnosing any issues IDCS SSO application reported by business users.
Patching/Upgrades of IDCS components to address any bugs or issue encountered with IDCS application.
Integration of new applications with IDCS Single sign-on to enrich end user experience.
Monitoring, Administration & Support of Ekaayan& Current ERP Applications, Database, Servers & Storage to ensure High availability & performance.
Monitoring , administration & operational support of EKAAYAN Application & database.
Cloning, Patching, Troubleshooting, Diagnosing and taking appropriate measure of Business Applications, Databases & Operating system as well Infrastructure includes Exadata, X-7 Server, ZFS storage & Commvault appliance.
Supporting Implementation of policy/ procedure/guideline for DBA operations, Change Management, Access Control, Backup recovery & BCP-DR of EKAAYAN ERP environment.
Monitoring DR Site.
Operational support for logical access control & Security of business application & Databases which includes regular monitoring, recording, and reporting of any changes on database objects.
Working closely with other team leads and their technical teams to ensure delivery of database services within the performance targets set.
Assisting Functional and Technical team in resolving problems as per SR with Oracle support.
Participate in technical support of the ongoing planning, implementation, and operation of the Oracle Business application systems.
Application/Database Security, & Access Control Management
Regular monitoring, recording, and reporting of any changes on database objects.
Implementation of defined Access control policy
Creating Users, managing passwords, Assignment of Roles & Responsibility, Revocation/Termination for ERP Application & Database as per access control policy.
Provisioning of reports for periodic review of Roles & Responsibilities.
Implementation of Security controls as per organization policy & procedures.
IT Governance & Compliance
Supporting closure of Internal/External Audit Non-conformance & observations w.r.t. Business Application IT General Controls.
Security Incident/problem root cause analysis and implementation of Corrective /Preventive actions.
Implementation of ITGC controls is in place and do periodic review.