- Responsible for ensuring timely and accurate processing of timesheet corrections and missing timesheets..
- This role involves managing timesheet discrepancies, supporting HRO , employees and project teams on OTA entries reconciliation processes, collaborating with internal and external stakeholders to resolve issues.
- The position is integral to maintaining up-to-date OTA or timesheet records and ensuring compliance with financial policies.
- Follow established policies, procedures, and management guidance.
- Manage the daily end to end OTA activities ensuring timeliness and meeting all required SLA.
- Work closely with the team, team lead/manager and relevant offshore and onshore teams within OTA Tower in reaching goals and accomplishing the team vision.
Responsibilities & Duties
- Accurately post and process the missing timesheet correction and time adjustments across regions in ERP systems.
- Process review and reconciliation of the missing timesheets a
- Investigate and OTA discrepancies such as missing timesheets, oracle adjustments.
- Collaborate with internal teams (e.g., PA, billing) and customers to address payment issues.
- Document and escalate unresolved discrepancies as needed.
- Assist in month-end close activities, including cash reconciliation and reporting.
- Generate and analyze accounts receivable reports to identify trends or irregularities.
- Support audits by providing relevant payment and cash application records.
- Identify opportunities to improve cash application processes and contribute to the implementation of best practices.
- Work with IT and finance teams to optimize system functionalities for cash application.
- Act as a point of contact for customer payment inquiries and related issues.
- Coordinate with treasury and bank teams for payment-related clarifications
Qualifications
- Bachelor's degree in accounting/finance or equivalent relevant courses.
- 4+ years of relevant professional experience in cash application
- Advanced knowledge and understanding of accounting standards and procedures and internal controls.
- Proven experience as a cash applications or similar role
- Excellent skills in investigating/researching payment history/details
- Knowledge of billing procedures and collections
- Proficiency knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Able to handle difficult or irate stakeholders
- Problem-solving skills
- Very keen to details
- Ability to work independently and contribute to broader team objectives
- Ability to multitask and manage time amid multiple deadlines
Additional Information
- Strong analytical and problem-solving abilities
- Interpersonal skills to communicate effectively with a wide range of positions within the organization.
- Good verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
- Strengthen relationships by creating and maintaining communication with internal/external stakeholders and/or team members; understand needs, resolve issues, and meet expectations.
- Cultural adaptability to cater clients in different regions.
- Actively look for ways to improve current process and ways of working
- Team player
- Amendable to work extended working hours on critical days (e.g. fiscal month end/quarter end/year end), Region Holidays and Weekends as needed.
