Ticketing Executive-

Job Title: B2B Ticketing Executive

Company: Aertrip India Limited

Location: Ghitorni, Delhi

Department: B2B Operations / Ticketing

Employment Type: Full-time (rotational shifts available)

Experience: 2–4 years in B2B ticketing

About the Role

We are looking for an experienced and detail-oriented B2B Ticketing Executive to

handle air ticketing requests from our travel agent and corporate partners. You will

manage bookings, changes, and cancellations accurately and on time, and ensure our

B2B partners get fast, reliable support.

Key Responsibilities

● Process domestic and international flight bookings, reissues, date changes, and

cancellations for B2B partners

● Use Galileo and Sabre GDS, along with NDC channels, LCC portals, and the

Aertrip B2B platform, to search fares, build itineraries, and issue tickets

● Apply fare rules, airline policies, and applicable penalties correctly

● Handle refunds, refund queries, and ADM/ACM-related coordination with airlines

● Respond to partner queries via phone, email, and chat within defined turnaround

times

● Coordinate with airlines, the accounts team, and other internal departments to

resolve booking issues

● Maintain accurate records of bookings, amendments, and refunds

● Support group bookings and special requests (seat, meal, baggage, etc.)

● Flag fare, inventory, or system issues to the relevant team promptly

● Meet daily and monthly targets for ticketing accuracy and service qualityRequired Qualifications and

Skills

● Graduate in Travel & Tourism, or a diploma in ticketing

● 2–4 years of hands-on experience in B2B air ticketing

● Working knowledge of Galileo and Sabre GDS

● Experience with NDC, LCC portals, and online booking tools

● Good understanding of airline fare rules, IATA codes, and ticketing procedures

● Strong communication skills in English and Hindi

● Accuracy, attention to detail, and ability to work under time pressure

● Comfortable with MS Excel and email/CRM tools

Good to Have

● Experience with refund and reissue workflows

● Experience handling travel agent or corporate client accounts

What We Offer

● A fast-growing travel-tech platform to build your career on

● Learning and growth opportunities within the B2B vertical

● Rotational shifts

● Incentives

How to Apply

Interested candidates can email their resume to [Confidential Information] with

the subject line Application – B2B Ticketing Executive.