Territory Manager

Key Responsibilities

• Team Leadership & Development: Recruit, onboard, train, and continuously motivate a team of Sales Managers and/or Sales Officers to achieve business targets.
• Conduct regular performance reviews and provide constructive feedback and coaching to enhance individual and team productivity.
• Foster a positive and results-driven team environment.
• Business Development & Portfolio Management: Develop and execute strategies to identify and penetrate potential market areas for business sourcing.
• Responsible for building and maintaining a healthy and profitable business portfolio within the assigned territory.
• Analyze market trends and competitor activities to identify new opportunities and challenges.
• Sales Productivity & Performance: Ensure the consistent productivity of the sales team, guiding them to meet and exceed sales objectives.
• Monitor and analyze sales performance data, implementing corrective actions as needed.
• Customer Experience & Service: Ensure a superior customer experience throughout the sales and service lifecycle.
• Oversee and actively manage customer service concerns, including collections, prepayments, and other service-related inquiries, ensuring timely and effective resolution.
• Collections & Recovery Management: Keep track of collections and recovery efforts, ensuring that delinquency rates remain below permissible limits.
• Implement strategies to minimize bad debt and optimize recovery processes.

Skills:

• Proven track record of achieving sales targets and driving team performance.
• Excellent recruitment, training, and coaching skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• In-depth knowledge of the local market and customer dynamics.