TEM Technical Business Analyst

As a Technical Business Analyst within Nokia s Telecom Expense Management (TEM) team, youll play a crucial role in transforming our financial operations through innovative technology solutions. Collaborating closely with cross-functional teams, you will design and implement automation solutions on the ServiceNow platform to enhance our processes, including AI-enabled tools for invoice processing and spend analysis.

The fast-paced, dynamic work environment fosters creativity and collaboration, empowering you to drive impactful changes while ensuring operational excellence.

You have:

• Bachelors degree in computer science, Information Technology with 3-5 years of experience in technical business analysis or a similar role
• Proficiency in ServiceNow development
• Experience in AI/ML implementation projects
• Experience with process automation and optimization
• Strong understanding of financial processes and systems

It would be nice if you also had:

• Project management skills
• Programming and development capabilities
• Experience in process mapping and optimization
• Design and implement automation solutions on the ServiceNow platform to enhance Telecom Expense Management (TEM) financial processes.
• Lead the development of AI-driven tools for invoice processing, audit rules, and spend analysis.
• Create and maintain comprehensive technical documentation for all automated processes.
• Conduct user acceptance testing (UAT) and oversee enhancement implementations for operational excellence.
• Collaborate with cross-functional stakeholders to identify and optimize existing workflows for automation opportunities.
• Ensure operational continuity during the transition from manual processes to automated solutions.
• Analyze and refine TEM financial processes such as invoice validation and audit procedures.
• Act as a liaison between technical and business teams, effectively communicating requirements and solutions.