Tellecaller

Company Description

Nursing Experts is a premier coaching institute specializing in preparing candidates for Nursing Officer Exams across India. Renowned for its success in exams such as AIIMS, DSSSB, RML, and more, the institute has supported over 30,000 selections in the government sector. Offering a range of online and offline courses, crash courses, test series, and recorded videos, Nursing Experts ensures comprehensive learning guided by experienced faculty from AIIMS and Central Government institutions. With state-of-the-art facilities like free study materials, a library, and experienced mentorship, the institute has established multiple centers in Delhi, Haryana, and Uttarakhand. Nursing Experts is committed to helping learners achieve their goals through structured guidance and practice.

Role Description

This is a full-time, on-site Telecaller role based in Patel Nagar, New Delhi. The Telecaller will handle inbound and outbound calls to connect with prospective and existing students to provide information about courses, answer inquiries, and resolve concerns. They will maintain accurate records of communication, schedule follow-ups, and foster relationships to increase enrollments. The role also involves providing updates on course offerings, promotions, and conducting soft-sell tactics aligned with the institution's values and goals.

Qualifications

• Excellent verbal communication and active listening skills in English and Hindi
• Experience in customer service or telecalling, with the ability to manage customer interactions professionally
• Proficiency in data entry and maintaining accurate call records
• Sales and persuasion skills to promote services effectively
• Problem-solving abilities to address inquiries and resolve concerns promptly
• Basic knowledge of education and competitive exam processes, particularly nursing exams, is preferred
• Proficient in using call center software, CRM tools, and Microsoft Office applications
• High school diploma or equivalent; additional certifications in customer service or related fields are a plus
• Strong organizational skills and attention to detail