Job Title: Team Lead - Telesales
Location: Jaipur, Rajasthan (On-site)
Experience Required: Minimum 2 years as a Team Lead
Salary Range : 20,000 30,000 per month
Joining: Immediate
Brand Name : The Wellness Shop
About The Wellness Shop:
The Wellness Shop is a fast-growing brand dedicated to offering 100% natural skincare, haircare, and wellness products. With a focus on clean, sustainable, and effective self-care, we aim to bring nature's best to every home through a customer-first approach.
Job Overview:
We are looking for a motivated and experienced Team Lead - Telesales to manage our sales team and drive revenue growth. This person will be responsible for training, performance monitoring, and achieving monthly targets while ensuring excellent customer experience.
Key Responsibilities:
- Lead and manage a team of inside sales executives, providing coaching and support to improve performance.
- Set daily, weekly, and monthly goals for the team; track KPIs and ensure targets are met.
- Handle escalations, high-value leads, and major client conversations.
- Collaborate with marketing to ensure lead quality and campaign alignment.
- Create scripts, talk tracks, and objection-handling guidelines for the team.
- Monitor call quality and provide constructive feedback.
- Prepare sales reports and present insights to management regularly.
- Drive product knowledge across the team to effectively pitch skincare and wellness solutions.
- Recruit and train new team members as needed.
Requirements:
- Bachelor's degree in Business, Marketing, or related field.
- 2+ years of experience in Telesales, with at least 1 year in a team leadership role.
- Strong communication and leadership skills.
- Experience in the beauty, skincare, or wellness industry is preferred.
- Ability to work in a target-driven environment.
- Proficient with CRM tools and sales reporting systems.
What We Offer:
- Competitive salary
- Opportunity to grow within a rapidly scaling brand
- Work with a passionate and energetic team
