Company Overview
VCATCH, headquartered in Bangalore, is a premier BPO company that operates on Six-Sigma standards, guided by a management team with years of experience in the industry. We excel in enhancing services for a variety of sectors such as Ed-tech, E-commerce, FMCG, and more. Our cutting-edge technology and infrastructure in Bangalore enable us to deliver cost-effective call center services, ensuring a significant growth in ROI for our clients.
Job Overview
We are seeking a Junior Tele-sales Representative to join our dynamic team in Bengaluru. The successful candidate will have between 6 months to 2 years of experience in tele-sales in any BPO. This is a full-time position where you will engage with clients and drive sales through our state-of-the-art contact center.
Qualifications and Skills
- Hindi is mandatory with any other regional language with good English.
- Active Listening (Mandatory skill) is critical for understanding customer needs and building trustful relationships.
- Outbound Sales Tactics (Mandatory skill) are essential for proactively reaching out and converting potential leads into sales.
- Negotiation Skills (Mandatory skill) are indispensable for resolving objections and striking beneficial deals with clients.
- Proficiency in Customer Relationship Management (CRM) Software to maintain detailed records of client interactions and follow-ups.
- Experience with Cold Calling Techniques to efficiently introduce products or services and spark customer interest.
- Strong understanding of selling methods to identify and create opportunities and sell.
- Excellent communication and interpersonal skills to effectively collaborate with clients and team members.
Roles and Responsibilities
- Conduct outbound calls to potential and existing customers.
- NBFC loan sales with targets.
- Engage with prospects through effective communication and provide accurate information to address their queries.
- Manage and update customer databases in CRM systems.
- Identify new business opportunities and market segments through vigorous market research and lead generation strategies.
- Adhere to company policies, procedures, and compliance standards to maintain consistent service quality.
