Telesales Representative

Job Overview

We are looking for an enthusiastic Presales Executive – Telecalling to connect with potential customers, understand their requirements, generate interest in our products/services, and qualify leads for the sales team.

Key Responsibilities

• Make outbound calls to prospective customers from provided leads/database.
• Understand customer requirements and explain relevant products/services.
• Generate interest and qualify leads based on customer needs, budget, and requirements.
• Schedule appointments, demos, or meetings for the sales team.
• Follow up with interested prospects through calls and WhatsApp/email.
• Maintain accurate records of calls, conversations, lead status, and follow-ups in CRM.
• Handle customer queries and provide basic product/service information.
• Coordinate with the sales team for lead conversion and smooth handover.
• Achieve daily and monthly calling, lead-generation, and appointment targets.
• Maintain professional communication and build positive customer relationships.

Requirements

• Excellent verbal communication and interpersonal skills.
• Comfortable making frequent outbound calls.
• Good convincing, negotiation, and follow-up skills.
• Basic knowledge of MS Office/CRM tools.
• Ability to understand customer requirements and present solutions effectively.
• Fresher or candidates with 0–2 years of telecalling, presales, telesales, or customer-facing experience can apply.
• Candidates who are target-oriented and confident on calls will be preferred.