Company Description
Keekoo Hospitality Pvt Ltd believes in delivering more than just a place to stay, crafting unique and thoughtful accommodation experiences. Located amidst nature's most pristine settings, Keekoo properties offer unparalleled luxury, eco-conscious designs, and breathtaking landscapes. Our mission is to create a rejuvenating and inspiring experience that allows guests to reconnect with nature while enjoying exceptional hospitality.
Role Description
1. Inquiry Handling & Conversion
- Proactively follow up on leads with a can-do attitude to convert inquiries into confirmed bookings.
- Consistently work towards achieving and exceeding conversion and revenue targets.
- Maintain accurate records of all guest interactions and lead progress.
2. Client Communication & Query Resolution
- Communicate confidently and professionally with guests, using voice clarity and persuasion as a key strength.
- Provide prompt, accurate, and satisfactory responses to guest queries.
- Build trust and rapport with potential clients through positive, people-centric communication.
3. Sales Pipeline Management
- Maintain and update the sales tracker with all lead statuses.
- Ensure timely follow-ups at every stage of the conversion journey.
- Take ownership to identify and close gaps or delays in the sales pipeline.
4. Issue Resolution & Coordination
- Handle guest concerns or booking/software-related issues calmly and professionally.
- Coordinate with internal teams to ensure quick and effective issue resolution.
5. Call Handling & Customer Service
- Engage guests with warmth, confidence, and empathy on every call.
- Deliver a consistently high standard of customer service.
- Log call details, outcomes, and follow-up actions systematically.
6. Upselling & Cross-Selling
- Actively identify opportunities to upsell higher room categories, packages, and add-on services.
- Tailor recommendations based on guest needs and preferences.
- Demonstrate a passion for selling and closing deals while enhancing guest value.
Requirements & Desired Traits:
- 23 years of experience in telecalling, telesales, or customer service (hospitality/service sector preferred).
- Prior experience with premium service brands (e.g., American Express) is an added advantage.
- Strong communication skills in English and Hindi.
- Goal-oriented and target-driven with a strong sales mindset.
- Confident communicator who considers their voice as a key professional strength.
- A people's person who enjoys interaction, persuasion, and relationship-building.
- Demonstrates a positive, can-do attitude and resilience.
- Comfortable with flexible working hours
