Telesales Executive

Company Description

Timeless Travels and Hospitality Pvt. Ltd., the parent company of The Greendoor Villa located in India, is committed to redefining the short term vacation rental services across the country. Our mission is to provide guests with a seamless hospitality experience, creating an environment where travelers can focus on making lasting memories with their loved ones. We deliver home-like comfort and exceptional service by managing every detail with care. Our approach is rooted in ensuring guest satisfaction and promoting a sense of warmth and joy.

Role Description

This is a full-time hybrid role for a Telesales Executive, based in Goa with flexibility for partial remote work.

Handle inbound inquiries across phone, WhatsApp, website, OTA leads & social media and convert them into confirmed bookings.

Conduct outbound follow-ups on warm leads, abandoned inquiries, and repeat customers to maximize conversion.

Present villa options clearly & persuasively, highlighting features, experiences and benefits tailored to guest requirements.

Upsell & cross-sell premium add-ons such as airport transfers, curated experiences, early check-in / late check-out, decor setups, and villa upgrades.

Coordinate with Guest Experience Managers, Operations & Accounts to ensure seamless booking process and guest handover.

Achieve monthly sales targets for conversions, revenue, upsell & enquiry response performance.

Manage reservation calendar accuracy availability check, blocking dates, payment tracking, and invoice confirmation.

Record all conversations and bookings in CRM / reservation tracker including source, requirement, special requests & follow-up status.

Respond promptly within defined SLAs (e.g., < 5 mins WhatsApp / < 1 hour email / immediate call pickup).

Resolve concerns, objections & pricing queries professionally and confidently.

Monitor competitor pricing & OTA trends and share weekly insights to management.

Qualifications

• Strong Communication and Customer Service skills
• Experience in Customer Support and resolving inquiries effectively
• Proficiency in Lead Generation and Sales with a focus on achieving targets
• Ability to successfully build and maintain relationships with clients
• Excellent organizational and time management abilities
• Familiarity with the hospitality or travel industry is a plus
• Proficient in English and local languages, with good telephone etiquette
• Proficiency in MS office is a plus