Telesales Executive

Company: Policybazaar Insurance Brokers Pvt. Ltd.

Department: Sales & Business Development

Employment Type: Full-Time (6-Day Working)

Location: Perungudi, Chennai

About the Role

At Policybazaar, our Telesales Associates are the core engine of our customer journey. You will act as a trusted advisor to potential policyholders, contacting company-provided, warm leads who are actively looking for insurance options on our platform.

Key Responsibilities

• Lead Engagement: Contact pre-qualified, inbound leads provided by the company platform (no cold knocking required).
• Consultative Selling: Analyze customer profiles to recommend suitable Health, Life/Term, Motor, or General Insurance solutions based on coverage and price.
• Policy Conversion: Guide customers through the end-to-end purchasing process, address objections, explain key policy terms clearly, and drive closures over the phone.
• Follow-Ups: Maintain consistent follow-up schedules with high-intent prospects via calls or digital channels (e.g., WhatsApp) to maximize conversion rates.
• Pipeline & CRM Management: Accurately update call logs, customer interactions, lead statuses, and sales transactions in CRM system.
• Target Achievement: Consistently achieve daily/weekly/monthly productivity KPIs (talk time, call volume, conversion ratios, and revenue targets).

Required Qualifications & Skills

• Education: 12th Pass / Higher Secondary or Graduate in any discipline.
• Experience: 0 to 3 years of experience in Telesales, Telecalling, Inside Sales, or BPO/Customer Support. (Freshers with strong communication skills are welcome!)
• Language Skills: Fluency in Tamil / English. Proficiency in regional languages
• Skills: Strong persuasive communication, active listening, negotiation, and a target-driven mindset.
• Adaptability: Quick learner capable of understanding complex insurance plans, coverage rules, and financial terms.

Compensation & Perks

• Fixed Base Salary: ₹18,000 – ₹35,000 / month (experience level).
• Uncapped Performance Incentives: Earn high, monthly performance-based rewards.
• Benefits: Health insurance, Provident Fund (PF), and medical benefits.
• Structured Training: Comprehensive paid product training and soft-skill onboarding.