Telesales Executive

Job Description – Telesales Executive / Senior Executive

Role Purpose

Drive business growth and customer satisfaction by achieving sales targets, generating leads, and promoting broadband and digital services through inbound and outbound calling.

Key Responsibilities

• Contact existing and potential customers to promote products and services
• Handle inbound and outbound sales calls professionally
• Accurately record customer orders and process purchases
• Generate qualified leads for the field sales team
• Manage customer accounts and ensure high levels of customer satisfaction
• Build and maintain strong customer relationships for repeat business
• Handle customer objections using approved sales scripts and techniques
• Understand customer requirements and recommend suitable products/services
• Achieve daily and monthly sales and call targets consistently

Eligibility Criteria

• Graduate or equivalent qualification
• 1 to 6 years of experience in telesales or voice process
• Experience in both inbound and outbound calling preferred
• Excellent communication and interpersonal skills
• Languages required: Telugu, English, and Hindi
• Age: Up to 33 years

Work Schedule

• 6 days working
• 1 rotational week off
• Rotational day shifts

Required Skills

• Strong sales and negotiation abilities
• Customer-focused approach
• Good listening and problem-solving skills
• Ability to work in a target-driven environment
• Basic computer knowledge