Telesales Executive

About Ample:

With a rich legacy spanning over two decades in enterprise and premium retail, Ample stands as a forefront technology and premium retail leader in India. Our enterprise business addresses the intricate technology needs of corporate clients, while our retail outlets cater to the individual consumer's desires. A trailblazer in IT retail, Ample introduced Imagine in 2004, India's pioneering store dedicated to all things Apple. Our retail footprint extends across India through more partnerships with esteemed brands like Bose, Under Armour, and ASICS. Presently, we operate a network of 100+ stores spread across 30 cities, serving the diverse needs of over 1 million retail customers. In the enterprise domain, we deliver comprehensive end-to-end device lifecycle management and tailored technology solutions to a clientele exceeding 1500 customers. By merging innovation with profound industry expertise, Ample provides clients with bespoke solutions, empowering them to attain a competitive advantage in their respective business landscapes.

Role Summary:

The Tele-Caller for Protect+ Sales is responsible for reaching out to customers who have recently visited the Apple service Centre / Retail stores , informing them about Apple Protect+ (extended warranty / damage protection plans), educating them on benefits, clarifying queries, and converting leads into successful sales. This role directly supports service centre revenue growth and enhances customer experience.

Key Responsibilities:

Customer Outreach

• Call customers from the service centre database (walk-ins, repair customers, invoice customers).
• Explain Protect+ plans, pricing, coverage, and benefits clearly and professionally.
• Assist customers in choosing the right Protect+ plan based on their device.

Sales & Conversion

• Follow sales scripts and product knowledge guidelines.
• Convert outbound calls into successful Protect+ enrollments.
• Maintain daily call targets, conversion rates, and follow-up schedules.

Customer Experience

• Maintain polite, professional tone aligned with Apple service standards.
• Address customer doubts regarding claims, accidental damage protection, and eligibility.
• Build trust and ensure a smooth after-sales experience.

Reporting & Documentation

• Update CRM / sales dashboard with call status and responses.
• Record interest levels, objections, and follow-up notes.
• Share daily and weekly performance reports with the store manager.

Coordination

• Coordinate with service advisors, front desk, and sales teams for eligible leads.
• Work with the Protect+ partner portal for enrollment and policy creation.
• Report any customer issues or system errors to the centre lead.

Skills & Requirements:

Essential

• 13 years of experience in tele-calling, customer service, or inside sales.
• Good spoken English; regional language fluency is an advantage.
• Strong persuasion skills with professional communication.
• Knowledge of mobile devices (iPhone / iPad) is preferred.

Personality Traits

• Confident, patient, and customer-friendly.
• Consistent performer with ability to handle objections.
• Organized, disciplined, and target-oriented.