We are hiring full-time professionals to support U.S. residential customers through outbound voice campaigns. This role focuses on educating customers about fixed-rate electricity and gas plans, addressing questions, and guiding them through the enrollment process while following strict U.S. compliance standards. This position is ideal for candidates who are comfortable working night shifts and want long-term growth in international sales operations.
Key Responsibilities
- Conduct outbound voice calls to U.S. residential customers
- Explain fixed-rate energy plans in a clear, confident, and customer-friendly manner
- Handle customer questions, concerns, and objections professionally
- Guide interested customers through the enrollment process
- Update customer details, call outcomes, and notes in CRM systems
- Follow approved scripts, quality standards, and U.S. telemarketing regulations
- Improve call effectiveness and conversion rates through ongoing feedback
Compensation & Incentives
- Fixed salary: 25,000 per month + commissions
- Monthly performance-based bonuses
- Attendance and retention incentives
- Paid training period
Learning & Career Growth
- Structured onboarding and call training
- Continuous sales coaching and pitch improvement
- Clear advancement path: Associate senior associate team lead manager
- Exposure to U.S. utility markets and sales compliance practices
Work Setup & Training
- Training duration: 12 weeks (Paid, remote)
- Post-training: On-site work required at Vasant Kunj, Delhi
- Future location: Office relocation planned to Dwarka, Delhi by Spring/Summer 2026 (Applicants must be comfortable working from both locations)
Working Schedule (India Time)
- Fixed night shift aligned to U.S. business hours 6:30 PM IST 3:00 AM IST
- Monday to Friday
- Optional weekend shifts based on performance
About Company: Water Town Swim School specializes in swim lessons for children from 4 months to 4 years old. We do not view swimming solely as a sport of getting from point A to point B, but rather as one of the best ways to maximize a child's potential. Research has proven that early swim lessons help a child develop physically, mentally, intellectually, and even socially.
