Role Summary
Business Telephony Architect Job Description
The Business Telephony Architect is responsible for defining and leading the enterprise telephony and contact center architecture across a global environment, with a strong focus on Microsoft Teams Phone, global PSTN connectivity, call center platforms, and carrier/vendor management.
Key Responsibilities
Architecture & Strategy
- Define and maintain the global Microsoft Teams Phone architecture, including Operator Connect, Direct Routing, SBC topology, dial plans, emergency calling, and number governance.
- Establish enterprise standards for call flows, IVR/ACD routing, voicemail, auto attendants, and voice quality monitoring.
- Design integration patterns between Teams Phone and major contact center solutions such as Genesys Cloud, NICE CXone, Five9, or Amazon Connect.
- Develop modernization roadmapsPBX decommissioning, cloud migration, and Teams Phone expansion across global entities.
- Lead Merger, Acquisition & Divestiture projects for integration solutions.
Design & Delivery
- Architect and deliver solutions using Teams Phone, Teams-certified SBCs (AudioCodes, Ribbon), SIP trunks, and global carrier services.
- Lead the design of global emergency calling and regional compliance.
- Produce HLDs/LLDs, call routing diagrams, SIP traces, and failover plans.
Service Carrier & Vendor Management
- Own all aspects of carrier vendor management: procurement, RFPs, contract review, SLAs, and toll rate optimization.
- Manage DID procurement and global porting for Teams Phone.
- Oversee fraud prevention and emergency services provisioning.
Operations & Reliability
- Monitor health using Teams Admin Center, CQD, SBC analytics.
- Lead incident, change, and problem management.
- Implement security hardening across Teams Phone and SBCs.
Governance & Compliance
- Establish governance for Teams Phone usage, number assignments, recording, and retention.
- Maintain compliance with PCI, GDPR, HIPAA.
Required Qualifications
- 812+ years in enterprise telephony architecture with expert-level Teams Phone experience.
- Strong expertise in SIP, SBCs, PSTN services, dial plans, and global number management.
- Experience integrating cloud contact center solutions.
- PowerShell automation for Teams Voice.
- Strong vendor/carrier management.
Preferred Qualifications
- Experience migrating from PBX to Teams Phone.
- Certifications: Microsoft Teams Voice Engineer, AudioCodes/Ribbon, CCNP Collaboration.
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [Confidential Information].
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [HIDDEN TEXT].
This position is also eligible for bonus as part of the total compensation package.
