Telecaller

Job Title: Telecaller

Positions: 2

Location:Mumbai, Maharashtra

Company:XcellHost Cloud Services Pvt. Ltd.

Job Type:Full-Time | On-Site

Experience:Minimum 2 -3 Years

Job Summary

We are looking for a motivated and outgoing Telecaller to handle inbound and outbound calls, generate leads, provide information to customers, and maintain strong client relationships. The ideal candidate should have excellent communication skills, a persuasive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities

• Make outbound calls to prospective customers to promote products/services.
• Handle inbound queries and provide accurate information to customers.
• Follow up on leads generated through marketing campaigns and referrals.
• Maintain customer databases and update call records regularly.
• Understand customer needs and recommend suitable products or solutions.
• Achieve daily/weekly/monthly call and sales targets.
• Resolve customer concerns professionally and escalate issues when necessary.
• Build and maintain positive working relationships with clients.
• Prepare and share daily call reports with the team leader/manager.

Skills & Qualifications

• Minimum qualification: High School/Diploma/Graduate (as per company requirement).
• Proven experience as a telecaller, customer service representative, or similar role (preferred).
• Excellent verbal communication skills in English and/or local languages.
• Good listening skills and ability to handle objections.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to work independently as well as part of a team.
• Strong persuasion and negotiation skills.
• Patient, calm, and customer-focused attitude.

Benefits

• Incentives for achieving targets
• Training and career growth opportunities