Telecaller

Skillfort Institute is a professional IT training and career development institute dedicated to equipping students and professionals with in-demand technical skills. We specialize in hands-on training led by industry experts, combining real-world project experience with practical learning. Skillfort bridges the gap between education and employment by offering career guidance, interview preparation, and robust placement support. Collaborating with hiring partners, we aim to connect skilled individuals with the right career opportunities. Our mission is to enable continuous upskilling and ensure successful career outcomes for our learners.

This is a full-time, on-site role for a Telecaller based in Chennai. The Telecaller will engage with prospective students or clients, provide information about Skillfort's training programs, and address inquiries. Responsibilities include making outbound calls, handling inbound calls, maintaining accurate call records, and scheduling follow-up calls. The Telecaller will also assist in achieving enrollment targets by effectively communicating the value of Skillfort Institute's offerings and providing excellent customer service.

• Strong communication, interpersonal, and persuasion skills
• Ability to handle inbound and outbound calls professionally and confidently
• Basic computer skills, including proficiency in using CRM systems and MS Office
• Excellent organizational and time management skills
• Strong customer service orientation and problem-solving abilities
• Prior experience in telecalling or customer support is an advantage
• Proficiency in English and local languages is preferred
• High school diploma or equivalent qualification; additional certifications are a plus