Description
We are looking for a motivated Telecaller to join our team. This role is ideal for freshers/entry-level candidates who are eager to start their career in the field of telemarketing and customer service.
Responsibilities
- Make outbound calls to potential customers to promote products and services.
- Assist customers with inquiries and provide information about products and services.
- Maintain accurate records of customer interactions in the database.
- Follow up on leads and manage customer relationships effectively.
- Achieve daily and weekly targets set by the management.
- Handle customer complaints and provide solutions in a timely manner.
- Collaborate with team members to improve service delivery.
Skills and Qualifications
- Excellent verbal communication skills in English and regional languages.
- Strong listening skills and ability to understand customer needs.
- Basic computer skills, including familiarity with MS Office and CRM software.
- Ability to work in a fast-paced environment and handle multiple calls.
- Strong persuasion and negotiation skills.
- Customer-oriented mindset with a focus on delivering quality service.
- Ability to work independently as well as part of a team.
