Key Responsibilities
Calling & Customer Communication
- Make calls to customers, retailers, and channel partners
- Explain company products like DMT, AEPS, Bill Payments, POS, etc.
- Follow up on pending documents, KYC, and operational requirements
Operational Support
- Coordinate with the operations team for onboarding and updates
- Collect and update customer/partner information in the system
Issue Resolution
- Identify customer concerns and escalate when required
- Ensure proper follow-up until resolution
Reporting
- Maintain daily call records, feedback, and follow-ups
- Share updates and insights with the operations team
Experience
- 6 months to 2 years in telecalling / customer service / telesales
- Fintech or banking experience is a plus
