Administration 2 Years of Experience Salary: 300000.00 LPA Qualification: Any Bachelor Degree Posted on January 5, 2026
Job Summary
A Night Shift Hospital Telecaller handles patient calls after hours, scheduling appointments, managing inquiries (including urgent ones), coordinating with on-duty staff (like DMOs), confirming next-day bookings, and sometimes managing medical report delivery/courier dispatch, ensuring continuous patient communication and support for critical operations during overnight hours, often involving US/international time zones for medical billing (AR calls) or patient support
Languages Required: English / Kannada / Hindi / Telugu
Interested can call and whats your resume to
7022660333
Responsibilities
Key Responsibilities:
- Appointment Management: Booking, confirming, rescheduling, and canceling appointments for various departments and doctors, including virtual appointments.
- Patient Communication: Handling inbound/outbound calls for inquiries, guiding patients, and connecting them with doctors or duty medical officers (DMOs) for urgent issues.
- Information Provision: Explaining hospital services, procedures, test requirements, and potentially assisting with basic billing queries.
- Coordination: Liaising with doctors, labs (for report delivery), and courier services for medicine dispatch.
- Documentation & Follow-up: Maintaining call records, updating patient databases, checking missed calls, and managing emails/cloud storage.
- Emergency/Critical Support: Responding to urgent patient needs and escalating as necessary, sometimes acting as an on-site point person.
- Shift Handovers: Taking detailed handovers from the previous shift and preparing for the next.
Skill Required
Typical Night Shift Duties
- After-Hours Support: Providing essential patient contact when most staff are off-duty, especially crucial for international/US medical billing (RCM/AR calls) requiring late-night shifts in India.
- Follow-Ups: Making confirmation calls for early morning appointments.
Essential Skills
- Excellent communication and active listening.
- Ability to work under pressure and make quick decisions.
- Organized and detail-oriented.
- Familiarity with hospital systems and medical terminology (beneficial).
