Telecaller

Telecaller (E-commerce Sales)

Brand: MenoVeda

Website: https://menoveda.com/

Location: Noida, Sector 70 (In-Office)

Working Days: 6 Days a Week (Monday–Saturday)

Employment Type: Full-Time

About MenoVeda

MenoVeda is a fast-growing Ayurvedic wellness brand focused on helping women manage menopause and hormonal health through natural, science-backed solutions. We are building a high-performance sales team to scale aggressively across India.

Role Overview

We are hiring Telecallers (E-commerce Sales) Specialist who can handle high-volume leads, convert inquiries into sales, and deliver a seamless customer experience.

This is a target-driven role requiring strong communication, persuasion, and CRM handling skills.

Key Responsibilities

• Handle inbound & outbound calls from website, ads, WhatsApp, and campaigns

• Convert leads into successful orders and repeat customers

• Explain product benefits clearly and address customer concerns

• Perform consistent follow-ups to improve conversion rates

• Use CRM tools to manage and track leads effectively

• Work with IVR systems for call handling

• Upsell and cross-sell products based on customer needs

• Maintain daily reporting of calls, conversions, and performance

• Coordinate with operations and support teams for smooth order processing

Requirements

• Minimum 2 year experience in telecalling / sales / customer support (e-commerce preferred)

• Fluency in Hindi and English (mandatory)

• Experience using CRM tools and IVR systems

• Strong persuasion and objection-handling skills

• Comfortable in a target-based environment

• Basic understanding of e-commerce and online customer journeys

Preferred Background

• Experience in Ayurveda / Healthcare / Supplements / Wellness brands / Counselling

• Prior experience in D2C or e-commerce companies

• Familiarity with women's health products is a plus

Compensation & Growth

• Fixed salary + Attractive incentives / commission on performance

• Fast-track growth into Senior Telecaller / Team Lead roles

• Opportunity to work closely with a high-growth D2C brand

What We're Looking For

• Strong communicator who can build trust quickly on calls

• Sales-driven mindset with focus on conversions

• High ownership, discipline, and consistency

• Empathetic approach while handling customers

Industry: Health and Personal Care Products

Employment Type: Full-time