Company Description
MDIndia Health Insurance TPA Pvt. Ltd., founded in November 2000, is a leading provider of Third Party Administration (TPA) services in the Indian Health Insurance sector. With over 8000 professionals, including more than 1000 medicos, the company serves more than 25 crore individuals across India. Utilizing a nationwide network of over 150 branches and 19,000+ empaneled hospitals, MDIndia is known for its emphasis on integrity, client value, and innovation. MDIndia is ISO 9001:2018 and 27001:2018 certified and partners with PSUs and 25 major private insurance companies. The organization is committed to delivering exceptional care, building client trust, and promoting respect through its dynamic workforce.
Role Description
This is a full-time, on-site Telecaller role based in Ahmedabad. The Telecaller will manage incoming and outgoing calls, provide helpful health insurance information, and address policyholder inquiries in a professional and courteous manner. Responsibilities include resolving queries, coordinating with the internal team, and ensuring a high level of customer satisfaction during every interaction. The Telecaller will also document call details accurately in the system and follow up on unresolved cases as required.
Qualifications
- Strong verbal communication skills and active listening abilities
- Problem-solving skills to address customer queries and concerns effectively
- Customer service orientation with a focus on maintaining client satisfaction
- Proficiency in record-keeping and maintaining accurate call logs
- Basic knowledge of health insurance or related services is a plus
- Ability to work collaboratively with internal teams and multitask efficiently
- Prior experience in telecalling or customer service roles is an advantage
- High school diploma or equivalent educational qualification
