We are looking for an enthusiastic and motivated Telecaller to join our dynamic team! As a Telecaller, you will be responsible for engaging potential customers, generating high-quality leads, and providing exceptional customer support throughout their journey. Your role will be crucial in creating a positive first impression, driving business growth, and supporting our sales efforts.
Responsibilities:
- Outbound Calling & Lead Generation Proactively make outbound calls to potential customers to introduce our services/products, gauge interest, and qualify leads. Utilize effective communication techniques to ensure that customers understand the value we offer.
- Customer Engagement Build rapport with prospects by engaging them in meaningful conversations, understanding their needs, and offering tailored solutions. Act as the first point of contact, delivering a positive and professional experience.
- Follow-up & Conversion Follow up with potential leads and clients who have shown interest, ensuring timely responses and offering additional information to drive sales conversion. Maintain an organized follow-up schedule to keep the sales pipeline moving.
- Customer Service & Support Assist in resolving customer queries and providing relevant information about our products/services. Offer ongoing support to existing customers by addressing concerns, troubleshooting, and ensuring satisfaction with the solutions provided.
- CRM Management & Data Entry Accurately record all customer interactions, leads, and progress in CRM software. Maintain up-to-date customer records, ensuring data integrity and proper tracking for future follow-ups.
- Design - Sales Team Collaboration Work closely with the sales team to share insights, lead information, and customer feedback. Provide detailed handovers to sales representatives for prospects ready for conversion.
- Product Knowledge Continuously update your understanding of our products/services and market trends to offer the most relevant and up-to-date information to customers.
- Achieve Targets & KPIs Strive to meet or exceed daily, weekly, and monthly targets related to call volume, lead generation, conversion rates, and customer satisfaction. Track performance and take proactive steps to improve results.
- Market Research & Feedback Gather valuable market insights by asking customers about their needs, challenges, and expectations. Share feedback with the management and marketing team to help improve products and services.
Experience:
- Previous experience in telecalling, sales, or customer service roles is preferred, but not required.
- Freshers with a positive attitude and willingness to learn are also welcome to apply.
- Experience in managing a sales pipeline, working with CRM systems, or handling inbound and outbound calls will be an advantage.
