Telecaller Executive

Company Description

Divine Cosmetic Surgery, led by renowned Consultant Plastic & Cosmetic Surgeon Dr. Amit Gupta, specializes in a wide range of cosmetic and reconstructive procedures including hair transplants, liposuction, breast augmentation, rhinoplasty, and face lifts. Recognized internationally for expertise in VASER procedures, Dr. Gupta has trained in Europe and Brazil and is a sought-after professional worldwide. Patients travel from across the globe, including the US, UK, and Australia, to access cutting-edge treatments at the state-of-the-art facility in New Delhi, India. With over 4,000 hair transplant cases successfully performed, Divine Cosmetic Surgery remains at the forefront of advancements in the field.

Role Description

This is a full-time, on-site role for a Telecaller Executive based in Delhi. The Telecaller Executive will be responsible for handling client inquiries, providing detailed information about available procedures and services, following up with potential and existing clients, scheduling appointments, and maintaining records. Additionally, the executive will be expected to provide exceptional customer service and actively promote the range of cosmetic treatments offered to build meaningful client relationships.

Role Description

This is a full-time, on-site Telecaller role based in Delhi. Responsibilities include contacting potential and existing clients to provide information about services, responding to inquiries, and scheduling consultations. The Telecaller will maintain accurate records of customer interactions, ensure regular follow-ups, and deliver professional communication to enhance customer satisfaction. The role also involves working closely with the sales and administrative teams to achieve organizational goals.

Qualifications

• Strong verbal communication and interpersonal skills to engage with clients effectively.
• Customer service experience and the ability to address client inquiries professionally.
• Proficiency in handling scheduling, follow-ups, and documentation tasks.
• Efficient time management and organizational abilities to manage client interactions seamlessly.
• Basic knowledge of cosmetic procedures and an eagerness to learn can be an advantage.
• High school diploma or equivalent; additional certifications in communication

Key Responsibilities

• Handle inbound and outbound patient calls and inquiries
• Clearly explain treatments and services in a professional and patient-friendly manner
• Convert inquiries into consultation bookings
• Follow up with leads via calls, WhatsApp, and CRM systems
• Maintain accurate patient records in CRM (Zoho or similar)
• Coordinate with doctors and clinic staff for appointments and scheduling
• Ensure a high standard of patient communication and experience
• Manage queries from website and social media platforms

Location: Greater Kailash Part 2, New Delhi

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