Job Title: BPO Telecaller
Location:HSR Layout- Bangalore
Shift: Day
Experience: Fresher to 3 Years
Qualification: 10+2 / Any Graduate
Job Summary
We are looking for enthusiastic and confident BPO Telecallers to handle outbound and/or inbound calls, provide accurate information to customers, and ensure high levels of customer satisfaction.
Key Responsibilities
- Make outbound calls to customers or attend inbound calls
- Explain company products/services clearly to customers
- Handle customer queries, concerns, and follow-ups
- Maintain call quality and meet daily/weekly call targets
- Update customer details and call records accurately in the system
- Follow company scripts, processes, and compliance guidelines
- Escalate issues to the concerned team when required
Required Skills & Competencies
- Good communication skills (English / Hindi / regional language)
- Basic computer knowledge
- Ability to handle pressure and targets
- Good listening and convincing skills
- Customer-focused attitude
Preferred Skills
- Prior BPO or telecalling experience
- Experience in sales/support process
What We Offer
- Fixed salary + incentives (for sales roles)
- Training and growth opportunities
- Supportive work environment
