Tele Sales Team Lead

About Atria Convergence Technologies Ltd:

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country.

Role:Telesales Team Lead

Purpose of the role:

The Telesales Team Lead will be responsible for driving subscriber additions through effective team management, sales training, productivity enhancement, and process adherence. The role focuses on ensuring quality sales, improving enquiry conversions, and minimizing attrition by fostering a motivated and high-performing telesales team.

Role & Responsibilities:

• Drive daily and monthly sales productivity for the team
• Train and guide the team on sales pitches, competition handling, and funnel management
• Focus on quality sales by aligning offers to customer needs
• Ensure proper follow-up and tagging of all inbound leads
• Monitor call quality and customer experience through regular call audits and feedback
• Ensure quick response to new enquiries to improve conversions
• Manage team engagement and retention through regular connects and activities
• Support new joiners with proper onboarding and mentoring
• Work closely with the team to ensure smooth dialler operations and process adherence

Must have:

• Languages: Hindi, English
• Proven experience in managing a telesales team, preferably in a subscriber-based business
• Strong understanding of productivity metrics, lead management processes, and call quality standards
• Ability to train and mentor a sales team in a fast-paced environment
• Excellent communication, analytical, and problem-solving skills
• Experience in using dialler tools like Ameyo or equivalent