Tele-counselor

Company Description

ICA Edu Skills is India's leading vocational training and placement institute, specializing in computerised accounting and job-oriented Accounts & Taxation Training courses. Founded in 1999 by Dr. CA Narendra Shyamsukha, the organization is dedicated to equipping students with practical skills to thrive in finance, taxation, and a wide array of other industries such as BFSI, Retail, IT/ITES, and Healthcare. With a robust in-house Research and Development team, ICA ensures all courses remain industry-relevant and up-to-date. Recognized through multiple accolades, ICA trains and places over 70,000 candidates annually through its national network of placement offices, while working with the NSDC and governments to empower a Skilled India.

Role Description

The Tele-counselor at ICA Edu Skills will engage with potential students and course enrollees to provide information about educational programs, answer inquiries, and guide them in choosing the right career-oriented training courses. Responsibilities include making outbound calls, addressing queries, maintaining accurate records, and ensuring a positive experience during the counseling process. The candidate will also coordinate with other departments to support admissions and follow up on leads. This is a full-time, on-site role located in the Kolkata metropolitan area.

Qualifications

• Strong communication, interpersonal, and listening skills to effectively counsel and guide potential students
• Strong sales experiences background of tele counselling is must .
• Basic computer skills, including proficiency with MS Office and CRM systems
• Ability to handle customer inquiries and present information professionally and persuasively
• Organizational and time management skills to maintain detailed records and ensure follow-ups
• Prior experience in telemarketing, counseling, or customer service is advantageous
• Ability to work independently and collaborate with teams
• Commitment to delivering excellent customer service and fostering positive relationships
• Bachelor's degree or relevant qualification in counseling, education, or related fields preferred