Basic/ Essential Qualifications.
- Demonstrated analytical skills.
- Expertise at MS Office applications like Excel, PowerPoint and Word.
- Understanding of financial markets and products.
- Desirable Skillsets/ Good To Have.
- Support Global Markets Lead Service Managers with the day-to-day oversight of the delivery of their Third-Party Service Provider (TPSP) services..
- Ensure that TPSP services are fully set up in Process Unity, the Procurement system, for Service Delivery Management..
- Analyse TPSP service MI, prepare materials for and support Lead Service Managers with conducting TPSP service reviews..
- Support the Lead Service Manager with the management of TPSP service incidents..
- Identify continuous improvement opportunities for TPSP services, based on findings in contract review, and host continuous improvement sessions with the Lead Service Manager and TPSP.
- Document areas of improvement on a Continuous Improvement Plan..
- Provide assurance of TPSP-operated controls by evaluating control assessments against agreed controls assurance plans..
- Produce and maintain evidence materials in Process Unity for service management activities required by the TPSP Service Delivery Management Standard..
- Manage changes to TPSP contracts through the change governance process.. Maintain TPSP service knowledge documentation..
- Track assets and IP made available to TPSPs and agree inventory regularly..
- Report software usage to Supplier Manager for licence management purposes.
- This role will be based out of Candor TechSpace, Noida.
- Purpose of the role.
- To enable the success of senior executives by helping executives navigate complex challenges, make informed decisions, and achieve their goals..
