We are hiring Telecalling Executive with 0 to 2 years of experience. RESPONSIBILITIES:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support. REQUIREMENTS:
- A bachelor's degree in administration or a related field.
- Excellent interpersonal with written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Strong Proficiency in Ms Office Tools. Job Types: Full-time, Fresher Salary: 12,000.00 - 15,000.00 per month Benefits:
- Health insurance Schedule:
- Day shift Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required) Education:
- Higher Secondary(12th Pass) (preferred) Experience: - total work: 1 year (preferred)
- Sales: 1 year (preferred) Language:
- Hindi (preferred)
- English (preferred) Speak with the employer +91 9952935444
- Health insurance
