The Telecaller Team Lead will be responsible for managing and guiding the telecalling team to generate quality leads, schedule site visits, and support the sales team in achieving business targets. The role involves supervising daily calling activities, monitoring performance, and ensuring effective communication with potential clients regarding real estate projects.
Key Responsibilities
- Lead, manage, and motivate the telecalling team to achieve lead generation and site visit targets.
- Monitor daily calling activities and ensure proper follow-up with prospective clients.
- Allocate leads from CRM and ensure proper tracking of customer interactions.
- Train and guide telecallers on communication skills, product knowledge, and objection handling.
- Coordinate with the sales team to schedule site visits and ensure smooth client handover.
- Prepare daily, weekly, and monthly performance reports of the telecalling team.
- Maintain accurate records of leads, inquiries, and conversions in the CRM system.
- Ensure timely follow-ups with customers who have shown interest in the project.
- Assist in planning calling strategies for marketing campaigns and digital leads.
- Maintain high standards of professionalism while interacting with potential buyers.
