Tele Caller

Job Title: Tele-caller

Location: Thane

Work mode: on-site

Experience required: 6months to 1yr

Job Overview:

A Collection Tele-caller is responsible for reaching out to customers to collect overdue payments while maintaining a positive relationship with them. The role involves ensuring timely recovery of debts in accordance with company policies and guidelines.

Key Skills and Competencies

Strong communication and negotiation skills.

Ability to remain calm under pressure and handle difficult conversations tactfully.

Basic knowledge of finance and collection processes.

Proficiency in using telecommunication tools and CRM software.

Goal-oriented mindset with attention to detail.

Qualifications:

High school diploma or equivalent (Bachelors degree preferred).

Previous experience in collections or customer service is a plus.

Fluency in the local language (Telugu) and proficiency in English is advantageous.

Key Responsibilities:

Customer Communication: Make outbound calls to customers with overdue payments and Inform customers about their outstanding balances and payment deadlines.

Negotiation and Payment Plans: Negotiate payment arrangements or settlements as necessary and Offer alternative payment solutions and create repayment plans when required.

Maintain record details of calls, payment commitments, and follow-up actions in the system.