Tele Caller

This role is for a Tele Caller who will primarily focus on managing customer queries and promoting products/services. The ideal candidate will be responsible for outbound calling, providing advisory services, and ensuring customer satisfaction through professional and empathetic communication.

Key Responsibilities

• Make outbound calls to promote products and services.
• Provide advisory services via phone to customers.
• Handle incoming calls with professionalism.
• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints promptly and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction and build strong relationships.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Minimum qualification: 12th pass / Graduate.
• Good communication skills in English and Hindi.
• Basic computer skills (MS Office, email, CRM tools).
• Prior experience in customer service or call centers is a plus.
• Patience, empathy, and a customer-first attitude.

Preferred Skills

• Active listening.
• Problem-solving ability.
• Multitasking.
• Time management.
• Team collaboration.

Benefits

• Incentives and performance bonuses.
• On-the-job training and growth opportunities.
• Health benefits (if applicable).
• Supportive and friendly work environment.