Tele Caller and Admin

Job Description: Tele Caller with Admin

Location: Zealver Silent Hills, Belapur

Work Schedule: 6 days a week | 8-hour shift

Job Summary

We are seeking a Telecaller & Client Coordination Executive to manage inbound and outbound calling for our assisted living facility. The role involves engaging with prospective residents and families, scheduling client meetings and site visits, following up on leads, and supporting basic administrative tasks related to admissions and operations.

Key Responsibilities

Inbound & Outbound Calling

Make outbound calls to prospective clients, referral partners, and corporate leads to introduce assisted living services

Call existing and new leads to explain facilities, care services, pricing, and value proposition

Qualify leads based on care needs, budget, and decision timeline

Client Meetings & Visit Coordination

Set up client meetings and site visits with families and residents

Coordinate schedules between clients, sales team, and facility staff

Share meeting confirmations and reminders via call, WhatsApp, or email

Follow up post-meeting to capture feedback and support closure

Lead Follow-ups & Conversion Support

Regular follow-ups with interested families until visit/admission decision

Address basic queries and objections related to assisted living and care services

Ensure timely escalation of serious prospects to the sales or management team

Administrative & Coordination Support

Maintain accurate lead records in CRM / Google Sheets

Update daily call logs, visit status, and meeting outcomes

Assist with admission documentation coordination and checklist follow-ups

Support internal teams with data compilation, reports, and basic admin tasks

Customer Experience

Maintain a polite, empathetic, and reassuring communication style

Handle senior citizens and families with sensitivity and professionalism

Ensure a positive first impression of the assisted living facility

Skills & Competencies

Strong verbal communication in English, Hindi, and local language preferred

Confidence in outbound calling and client engagement

Good follow-up discipline and time management

Basic proficiency in Excel / Google Sheets and WhatsApp Business

Organized, detail-oriented, and able to multitask

Preferred Qualifications

3-5 years experience in telecalling, customer support, or client coordination

Experience in healthcare, senior living, hospitals, real estate, or hospitality preferred

Freshers with strong communication skills and admin aptitude may apply