Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job Responsibilities
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
- Participate in a global production support team, supporting multiple applications with a focus on SAPFI, SAPFINAPPS, SAPBW.
- Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs.
- Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning.
- Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments.
- Drive long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Lead in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements.
- Lead core production activities for multiple applications to improve overall delivery of operations and support capabilities for JPMC business partners.
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Required Qualifications, Capabilities, And Skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- 7+ years of experience or equivalent expertise in supporting SAP applications, specifically SAPFI, SAPFINAPPS, and SAPBW.
- 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
- 3+ years of UNIX experience.
- 3+ years of experience working with Control-M.
- Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Excellent oral and written communication skills, with the ability to communicate at all levels of management.
Preferred Qualifications, Capabilities, And Skills
- Demonstrated success in a fast-paced, dynamic production support environment.
- Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing.
- Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis.
- Financial Services industry experience preferred.
ABOUT US 
