We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Technology Support Lead in Corporate Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in technical triaging & troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
- Responsible for end-to-end monitoring of core Payment Technology applications within Banking Technology space to ensure high availability and stability of production environments.
- Setting up and updating monitoring and alerting solutions including SLI / SLO Management to meet business SLAs. Perform Alert Management on a regular basis and implement runbooks / play books for creating autonomy of operations
- Responsible for day-to-day technical operations involving incident management, problem management, defect management and client requests management in a timely manner. Lead technical triaging during active incidents working closely with the technical and business stakeholders.
- Ensure resiliency and recoverability of the application platforms through periodic review of resiliency documents and conducting resiliency events to adhere with the audit and regulatory requirements.
- Drive Root Cause Analysis / tech triaging calls documenting technical solutions and following up with technical teams on implementation of such solutions through active task management and follow ups.
- Achieve Operational Efficiencies through process automation of day-to-day operations including Certificate Management, Resiliency & Release Management, Hygiene Management and BAU functions.
- Active participation in change management processes, including deployment, rollback, and validation of production changes and release communications to stakeholders.
- Collaborate with cross functional development & testing teams, project management teams and other stake holders to analyze business requirements & outlined IT solutions conduct code & design reviews and provide technology support in the development of such products including identifying the scope of work, design and document application related enhancements following Agile & Scrum DLC life cycles using tools such as Jira, Visio etc.
Required qualifications, capabilities, and skills
