Why Join Us
Check Point's mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting edge technology solutions focused on real customer needs while challenging ourselves to grow and excel.
If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.
Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe. Join Check Point's leading TAC team and take your career one step ahead!
Key Responsibilities
- Provide accurate and creative solutions to end-user problems to ensure their satisfaction.
- Troubleshooting, diagnosing and resolving hardware, software, and other network problems related to Check Point.
- Constantly monitor security devices and applications for performance problems and provide troubleshooting support for clients. When issues arise, they must analyze the root cause and resolve them promptly or else escalate them to another department while updating clients all throughout.
- Standards and policies are extremely important when it comes to network security, and firewall engineers should be aware of these, keeping abreast of changes and defining processes for compliance.
- Research, resolve and respond to questions received via telephone calls and web-based interface in a timely manner, in accordance with current standards.
- Need to collaborate with cross-function teams and drive the issue toward the solution
- Identify the knowledge gap and prepare the training
- To recognize the importance of customer focus and/or of serving the needs of the end-user.
- Monitoring network performance to determine if adjustments need to be made.
- Significant focus on professionalism and quality of service.
Qualifications
- Holding a degree in Computer Science, Engineering or relevant discipline -
- Excellent communication skills both written and verbal
- An ability to learn new technologies quickly
- Check Point Product Knowledge & hands-on Experience (Added Advantage)
- CCSA/CCSE certification ( Added Advantage)
- Technical Support Work Experience ( Added Advantage)
- Knowledge of Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering
