Technology Director - Workplace Services and Automation

About this role:

Wells Fargo is seeking a Technology Director - Workplace Services and Automation.

Technology Director - Workplace Services and Automation will shape the future of workplace technology at Wells Fargo. This role sits at the intersection of software engineering, hardware platforms, and digital collaboration, with direct impact on how the entire bank's employees connect, collaborate, and succeed in a hybrid world.

As a leader within the Workplace Technology organization, you will define and drive the architecture for a diverse portfolio of employee-facing technologies-ranging from conference room systems and enterprise print to custom-built software platforms like Internal Application Store, Digital Assistants etc-while ensuring security, resilience, and scalability at global scale. Your mission is bold yet simple: make technology invisible, enabling employees to focus on their best work.

In this role, you will:

• Manage a team of engineering managers and engineering leads
• Focus on delivering commitments aligned to enterprise strategic priorities
• Build support for strategies with business and technology leaders
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
• Identify financial management and strategic resourcing
• Set risk management guidelines and partner with stakeholders to implement key risk initiatives
• Develop strategies for hiring engineering talent
• Lead implementation of projects and encourage engineering innovation
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Interface with external agencies, regulatory bodies or industry forums
• Manage allocation of people and financial resources for Technology Strategic Leadership
• Develop and guide a culture of talent development to meet business objectives and strategy
• Act as a leader to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups
• Own the engineering vision, roadmap, and execution for a Workplace Technology product portfolio spanning software, hardware, and applications (cloud and on prem).
• Serve as a trusted advisor to senior leadership, translating business priorities into executable engineering strategies and investment plans.
• Lead longterm, enterprisescale initiatives that address complex, crossdomain challenges with lasting architectural and operational impact.
• Balance nearterm delivery commitments with longterm platform modernization and technical sustainability.

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

8+ years of software engineering experience, including enterprise application or platform development

• 4+ years managing software engineering managers and senior engineers
• Extensive experience in the End User Computing space (mandatory), including Physical and Virtual Desktops, Software Development, Corp and Personal Mobile Devices, Device management platforms, Collaboration Tools and other end user technologies

Technical & Architectural Leadership

• Define and own end-to-end architectural blueprints, reference designs, and standards across software, hardware, and cloud platforms.
• Act as a torchbearer for AI-driven development, including experimentation with agentic AI tools.
• Translate near-term technical issues into long-term architectural improvements.
• Partner closely with Product Management to understand end-user needs, behaviours, and pain points, translating feedback into engineering requirements.
• Mentor and coach engineers across the organization, raising the bar for technical excellence.
• Demonstrate a strong understanding of the product operating model, including productcentric team structures, outcomebased roadmaps, and iterative Agile delivery, with an appreciation for how SRE principles support product reliability, scalability, and customer trust.

Software Engineering & Development Practices

• Oversee development of bespoke internal tools, automations, and integrations that enhance workplace productivity.
• Establish and enforce best practices for SDLC, code quality, API design, UI/UX design and system integration.
• Accelerate engineering velocity through improved tooling, processes, and architectural patterns.

Collaboration & Workplace Experience

• Lead the engineering roadmap for Conference Room Technologies, with a strong emphasis on Microsoft Teams Rooms (MTR).
• Continuously analyse the end-to-end employee journey, using data and telemetry to proactively identify friction points and improve reliability and user experience.

Print Technologies:

• Provide architectural leadership for enterprise print platforms, modernizing legacy services to secure, cloudbased, and identitydriven print solutions.
• Own the strategy for managed and followme printing, focusing on security, reliability, cost optimization, and improved employee experience.
• Partner with infrastructure, security, and vendors to reduce onprem footprint, simplify operations, and ensure global scalability and resilience.

Desired Qualifications:

• Proven leadership in largescale Workplace / EndUser Computing transformations
• Strong background in unified communications, digital collaboration, and enterprise automation,

Job Expectations:

• Software Development & Automation
• Unified Communications & Collaboration: M365, Azure, Intune, Microsoft Teams, Teams Rooms (MTR), Conditional Access, and SIP/VoIP.
• Cloud & Security

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.