Technology Chief Controls Office - Performance Manager

Organization:At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title:Technology Chief Controls Office - Performance Manager
Location: Manyata Tech Park, Bangalore

Business & Team:

Technology is responsible for the world leading application of technology across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business.

The Chief Controls Office (CCO) is responsible for ensuring that the business effectively manages non-financial risks, is aligned with fair outcomes for customers and, in particular, responds to changing Board and regulatory expectations.

Impact &contribution:

As a key member of the Chief Controls Office, your role is instrumental in enabling Technology to deliver on its strategic agenda through proactive and sustainable innovation.

You will lead the orchestration and delivery of complex, cross-functional initiatives that drive meaningful change and operational excellence. By developing and executing strategic delivery roadmaps, you will ensure that initiatives are prioritised, sequenced, and implemented in a way that minimises disruption and maximises value.

Your ability to navigate and influence a diverse stakeholder landscape will be critical in embedding a strong risk culture and mindset across Technology. You will partner closely with senior leaders, Chapters, Centres of Excellence (CoEs), and Domains to ensure strategic initiatives are well-managed, and aligned with business objectives.

Through your expertise in delivering change, you will design and implement fit-for-purpose interventions that support people through transition, enhance adoption, and realise benefits. You will act as a trusted advisor, providing strategic insights and coaching to uplift capability and foster a growth mindset across teams.

Your contribution will also include:

• Promoting continuous improvement and delivery excellence by modelling best practices and behaviours.

• Enabling collaboration and alignment across teams to ensure integrated and sustainable solutions.

Ultimately, your impact will be seen in the successful delivery of initiatives, and the empowerment of teams to safely achieve their current and future state objectives.

Together we:

• Create a workplace where everyone belongs, feels safe to experiment and learn, and is empowered to bring their best. We're a tight knit community that celebrates diverse perspectives and support each other to grow, adapt and thrive.

• Lead the next generation of risk by combining innovation, data-driven insight and partnership to anticipate tomorrow's risks today and protect our customers and the bank.

• Work hand-in-hand with technologists to embed risk into how we build and deliver with velocity. For us, risk isn't a checkpoint - it's a design principle.

• Build future fit capability, broaden opportunities, and connect you globally -empowering you to grow your career and make meaningful impact. Your growth is part of our growth.

Roles & responsibilities:

Orchestrate strategic planning and prioritisation ensuring that strategic objectives are effectively translated into execution and facilitating continuous improvement across Domains. Drive performance tracking, pro-actively identify actions & interventions for escalation and provide expertise on tools and techniques, while ensuring compliance with delivery frameworks to achieve measurable business impact.

Key Responsibilities

• Collaborate with leadership to establish business commitments and outcomes through the Quarterly Domain Memo process, ensure alignment between Tech Strategy and Domain Level OKRs.

• Coordinate thorough preparation ahead of TCCO, QBR, Small Room Planning and Big Room Planning sessions.

• Facilitate Domain Performance & Capability forums, and contribute insights to discussions on complex orchestration items, ensuring that the right priorities, outcomes, decisions, and areas of focus are addressed.

• Monitor performance and flow metrics, leveraging digital dashboards to provide actionable data driven insights to the TCCO Leadership Team, ensuring adherence to standards, and facilitating continuous improvement and independent assurance as needed

• Lead and coach a network of Performance Champions across Domains to ensure consistent adoption of performance frameworks and uplift initiatives.

• Actively lead to improving the discipline through effective problem solving and facilitate knowledge sharing of best practices to ensure shared understanding of agile ways of working across Domain.

• Oversee the content and quality of their CoE's, encouraging teams to keep information accurate and up to date in systems / tools (e.g. Risks, Issues, Dependencies), and ensure Domain compliance with group policies, processes and frameworks (CMRS).

• Track workforce and support decision-making on resources to enable delivery of outcomes.

• Prepare governance reports (including OKRs, RID, and milestones documentation), identify actions and interventions for escalation from performance forums and conduct in-depth reviews of initiatives as needed.

• Track progress against committed OKRs.

• Support improving procedures to ensure the business area attains OKRs, including agility metrics, by offering support to domains in reaching their goals.

• Embed Agile Ways of Working - Champion Pace agile practices and continuous improvement.

• Manage Benefits Realization - Track and report on outcomes of strategic initiatives.

• Coordinate Performance Reporting & Insights - Use data and analytics to monitor delivery velocity and performance metrics.

• Support Capability Uplift - Design and deliver training for OKRs, planning, and agile practices.

• Foster Collaboration & Communication - Act as a connector across TCCO, Tech Strategy, and other stakeholders.

• Champion Innovation & AI Literacy - Leverage emerging technologies for efficiency and insight.

• Drive Quarterly Planning & OKR Alignment - Facilitate planning ceremonies, ensure objectives cascade effectively across teams.

• Enable Risk & Compliance Integration - Align delivery with operational risk, regulatory requirements, and TCCO frameworks.

• Coordinate Strategic Programs - Oversee execution of transformation initiatives and regulatory engagements.

Resource & Workforce Planning - Optimize allocation and forecasting for critical programs.

Essential skills:

1. Strategy & Planning (including OKR Management)

2. Risk Management - Better Risk Outcomes

3. Benefits Management

4. Communication & Influencing

5. Data & Analytics

6. Methodologies & Standards (Agile, Pace)

7. Flexibility & Adaptability

Persuading and Influencing - Advanced

Influences others through social effectiveness, communicates value with credibility and authority to gain buy-in, and adapts one's style and escalates when needed. Analyses key stakeholders to understand their needs.

Team Collaboration - Advanced

Constructively works toward common goals by promoting sharing of knowledge, best practices and ideas within and across teams, and leverages unique and diverse strengths to enable agility, pace and peer learning at scale.

Commercial Awareness - Sound

Demonstrate awareness of key competitive markets, industry players, industry leaders, and trendsetters both locally and globally. Describes key products and services in direct or adjacent industries. Explains how own organisation compares to others in the direct or adjacent industries. Identifies key industry segments and associated characteristics. Identifies regions and countries relevant to organisation's business. Researches, with guidance, information on country or region-specific activities.

Resource Management - Sound

Assesses the resources required to achieve business objectives. Plans, mobilises and distributes resources to fulfil business outcomes.

Flexibility & Adaptability - Advanced

Handles change and uncertainty with ease, is able to progress work with less than perfect information and quickly pivots and adapts to changing work demands.

Benefits Management - Sound

Undertakes and identifies an appropriate approach for planning and monitoring the effective realisation of anticipated Benefits. Identifies and implements the actions needed, in order to optimise business impacts of realised benefits.

Leadership Principles - Sound

The Leadership Principles encompass both mindsets and behaviours and are intentionally aspirational, aimed at provoking fundamental shifts describing how we need to lead at CBA. The Leadership Principles are: obsess over customers create exceptional teams lead as an owner be curious and humble.

Problem Solving - Sound

Resolves complex issues efficiently by first clearly understanding the problem and then using optimal techniques and strategies to generate, compare and select appropriate solutions.

Communication - Advanced

Successfully share information verbally, non-verbally or in writing, adapting communication styles to audiences as needed to drive outcomes.

Data & Analytics - Sound

Leverages and interprets data and engage expertise to extract the insights to take action

Goal Setting - Sound

Creates goals that stretch personal and team capabilities. Has the ability to develop and track challenging goals in line with business strategies.

AI & Data Literacy - Sound

The ability to understand AI concepts, including its applications, data management and privacy, and responsible AI considerations. This also involves having the skills to use role appropriate AI tools to solve problems, enhance efficiency, boost productivity, collaborate, and drive innovation.

Risk Management Principles - Sound

Knowledge of processes, tools and techniques for assessing and controlling an organisation's exposure to risks of various kinds ability to apply this knowledge appropriately to diverse situations.

Methodologies & Standards - Sound

Understands the different delivery pathways, when and how to apply. Follows delivery methodologies and standards. Demonstrates understanding of key delivery roles and their individual responsibilities.

Strategy & Planning - Sound

The ability to plan and coordinate work, understand and effectively manage resources, prioritise steps to be taken, anticipate potential issues/barriers and develop contingency plans to address these, and execute individual and team activities in a way that ensures the achievement of a set of objectives. At the highest levels, individuals are able to achieve desired results on a consistent basis despite having to deal with unpredictable or unexpected circumstances