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Technology analyst
Job Description
Technology->Digital Experience Platforms->CS - Customer Experience Management Platform->Quadient Inspire
Design, develop, and maintain customer communication solutions using Quadient Inspire Suite. Create and manage personalized customer communications for email, SMS, print, web, and mobile channels. Develop templates, forms, customer correspondence, statements, notices, invoices, and marketing communications. Configure and optimize Quadient Inspire Designer, Interactive, Automation, and Scaler components. Integrate customer data from CRM, ERP, databases, and enterprise systems. Implement dynamic content, business rules, personalization, and conditional messaging. Support campaign execution and customer journey communication requirements. Collaborate with marketing, business, product, and technology teams to understand communication needs. Perform testing, troubleshooting, deployment, and production support activities. Ensure compliance with branding, accessibility, regulatory, and governance standards. Analyze communication effectiveness and recommend optimization opportunities.
Design, develop, and maintain customer communication solutions using Quadient Inspire Suite. Create and manage personalized customer communications for email, SMS, print, web, and mobile channels. Develop templates, forms, customer correspondence, statements, notices, invoices, and marketing communications. Configure and optimize Quadient Inspire Designer, Interactive, Automation, and Scaler components. Integrate customer data from CRM, ERP, databases, and enterprise systems. Implement dynamic content, business rules, personalization, and conditional messaging. Support campaign execution and customer journey communication requirements. Collaborate with marketing, business, product, and technology teams to understand communication needs. Perform testing, troubleshooting, deployment, and production support activities. Ensure compliance with branding, accessibility, regulatory, and governance standards. Analyze communication effectiveness and recommend optimization opportunities.
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More Info
Job Type:
Industry:
Function:
Employment Type:
Key Skills
Governance standards
Interactive Automation
Scaler components
Conditional messaging
Dynamic content
Quadient Inspire Suite
Quadient Inspire Designer
About Company
Skills:
Accessibility, Erp, Testing, digital adoption solutions, training solutions, Surveys, Hrms, smart tips, Optimization, compliance standards, pop-ups, self-help widgets, interactive walkthroughs, custom web applications, feedback collection, task lists, Whatfix, beacons, user journeys, user engagement initiatives, contextual guidance, Troubleshooting, CRM, Governance
Skills:
Technical Documentation, Unit Testing, System Testing, content management solutions, template enhancements, SmartCOMM, business rules workflows, document composition