Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent practical experience).
Minimum 3+ years of professional experience as a Technical Writer, preferably in a B2B SaaS, cybersecurity, cloud, or technical support environment.
Core Technical Skills
Strong ability to understand and document complex technical systems and workflows clearly and concisely.
Working knowledge of cloud and networking concepts (e.g., TCP/IP, DNS, SSL/TLS, authentication, authorization).
Familiarity with cybersecurity concepts such as Zero Trust, IAM, MFA, SSO, secure access, or SaaS security architectures.
Familiarity with modern AI-powered tools for documentation, research, content improvement, and workflow automation (e.g., MKDocs, AI writing assistants, search augmentation, summarization, or documentation automation tools).
Excellent written English, with strong editing, proofreading, and information-structuring skills.
Ability to manage multiple documentation projects simultaneously in a fast-paced environment.
Preferred / Good-to-Have
Experience working with ticketing or service platforms (e.g., Zoho Desk, Gitlab,Zoho One tools).
Exposure to API documentation, developer-facing content, or tools such as MKDocs, Postman, Git/GitHub, Markdown, or basic HTML.
Experience creating diagrams, workflows, or visuals using tools like Lucidchart,Canva or similar.
Prior experience in a cybersecurity, cloud security, or enterprise SaaS startup environment.
