Technical Writer
We are looking for a versatile and detail-oriented Technical Writer with a strong command of both traditional documentation and multimedia content creation. This is a hybrid role that blends technical writing with instructional design, video production, and visual storytelling. As part of our team, you'll help shape how our users—both technical and non-technical—understand and engage with our products.
You will work closely with product managers, engineers, designers, and marketing teams to create comprehensive, user-centric content that enhances product usability, supports onboarding, and drives adoption across various customer segments.
Key Responsibilities:
- End-to-End Content Ownership: Plan, write, edit, and maintain a wide range of documentation, including user guides, API references, onboarding materials, FAQs, release notes, and knowledge base articles.
- Multimedia Content Development: Create high-quality explainer videos, screencasts, walkthroughs, and interactive tutorials to visually demonstrate product features and workflows.
- Presentation & Training Materials: Design and produce impactful slide decks, infographics, and other visual assets for internal training sessions, customer enablement, and product marketing initiatives.
- Cross-Functional Collaboration: Collaborate with product managers, UX designers, developers, and support teams to gather technical information and ensure documentation accuracy and consistency.
- Audience-Centric Messaging: Tailor content for multiple audiences, including developers, business users, system integrators, and end customers, ensuring clarity, accessibility, and usability.
- Content Tooling & Publishing: Use industry-standard tools to produce, manage, and publish content. Tools may include:
- Camtasia, Adobe Premiere Pro (for video editing)
- Figma, PowerPoint, or Google Slides (for design and visual content)
- Confluence, Git, Markdown, static site generators (for documentation workflows)
Qualifications & Skills:
- Bachelor's degree in English, Communications, Computer Science, Instructional Design, or a related field.
- 5+ years of professional experience in technical writing or content development, with at least 2 years focused on multimedia or cross-channel content delivery.
- Demonstrated ability to write clear, concise, and structured documentation for complex software products or APIs.
- Proficiency in scripting, producing, and editing video content for product demonstrations or tutorials.
- Strong visual communication skills with hands-on experience creating engaging presentations or training materials.
- Excellent verbal and written communication skills, with an eye for detail and a passion for simplifying technical concepts.
- Familiarity with Agile development environments, version control systems (Git), and cloud platforms is a plus.
Nice to Have:
- Experience working in a SaaS, enterprise software, or B2B product environment.
- Exposure to UX writing, content design systems, or localization workflows.
- Knowledge of static site generators like Jekyll, Hugo, or Docusaurus or any of the modern age AI tools to generate static sites.
