Technical Writer

Job Description

Role Overview:

Senior Technical Writer who develops, manages, and delivers high-quality written content under tight deadlines in a fast-moving software development environment.

About the role:

• We're seeking a Technical Writer with at least 2+ years of demonstrable experience creating software product documentation.
• You will be responsible for developing and delivering customer-focused documentation.
• Your work will encompass all stages of the documentation lifecycle, from planning to publication.
• This includes collaborating with engineering, UX, and customer-facing teams within an Agile framework.
• You will use specific authoring tools and apply Technical Writing principles to create concise, goal-based documentation that effectively addresses customer needs.

About you:

• Minimum 2+ years of writing experience.
• Ability to write clear, concise, and accurate technical documentation for software products adhering to the Technical Writing standards.
• Adept at independently researching and learning new technologies using various resources, including documentation, tutorials, and online communities.
• (Good to have) Demonstrated understanding of UX principles and their application to technical documentation, ideally with experience collaborating with UX designers.
• Experience working within an Agile development environment, including active participation in daily stand-ups, sprint planning, and retrospectives.
• Effective communication skills, including the ability to clearly articulate technical information to both technical and non-technical audiences, and collaborate with development teams, UX designers, and customer-facing SMEs.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.