- 5+ years of proven experience, ideally within a service delivery or software testing environment.
- Create, review, and maintain high-quality technical documentation for service delivery and testing processes, procedures, tools, and systems.
- Develop clear and concise test case documentation, test reports, process workflows, and user guides.
- Document the overall testing life cycle, including test planning, test execution, and defect tracking, ensuring that documentation is aligned with the organization's standards.
- Create and update knowledge base articles and FAQs related to service delivery and testing.
- Work closely with engineers, product owners, and service delivery managers to capture technical requirements and workflows.
- Collaborate with cross-functional teams, including developers, quality assurance, and project management, to gather necessary technical information.
- Ensure all documentation is accessible and easy to understand for non-technical stakeholders.
- Provide training or support to internal teams and clients by delivering clear explanations of complex systems or processes.
- Review existing documentation processes and suggest improvements for efficiency, accuracy, and user experience.
- Actively contribute to maintaining up-to-date documentation to reflect changes in systems, tools, and processes.
- Continuously improve templates, styles, and documentation standards across the organization.
- Support the creation and maintenance of test scripts, test data, and detailed reports from testing activities.
- Maintain a clear record of test results, issues, and resolutions.
- Work with the team to ensure that the documentation aligns with test automation scripts and other testing artifacts.
- Use various tools such as Google Suite (Docs, Sheets, Slides, etc.) to develop, manage, and collaborate on technical documents.
- Leverage collaborative platforms such as Confluence, SharePoint, and Jira to track progress and ensure documentation is easily accessible.
- Utilize version control systems and maintain history on document changes for accurate reference.
Additional Job Description:
- Proficient in using MS Office, and Google Suite (Docs, Sheets, Slides, Drive) for documentation, collaboration, and reporting.
- Working knowledge of other tools for version control, document management, and test automation.
- Ability to translate complex technical concepts into user-friendly content.
- Strong collaboration skills to work effectively with cross-functional teams and stakeholders.
- Experience with graphic design or diagramming tools is a plus (e.g., Lucidchart, Microsoft Visio).
- Ability to adapt to rapidly changing environments and new technologies.
