Job Title:
Training TL
Job Description
Role and Key Responsibilities:
- Design quality and experiential learning programs or content on banking products.
- Impart Need based training to new hires and production agents on training delivery, transaction monitoring, mentoring and evaluating the participants progress
- Design robust survey mechanism to gather feedback from all depts i.e. training, quality and operations- on current training programs -to identify learning opportunities and plug them through training content
- Ensure all training programs comply with regulatory requirements and company policies.
- Responsible for management of Trainers, including performance reviews, coaching/development
- Collaborate with different departments to streamline process/procedures
- Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement
- Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement
- Liaise with clients and other departments to drive key training project to improve performance
- Set monthly /quarterly / annual learning and development objectives for the program
- Gather feedback from trainees and stakeholders to continuously improve training programs and materials.
Key Skills and knowledge:
- Good people management & Excellent communication skills
- Good knowledge of MS Office
- High level of Analytical skills
- Good working knowledge of analytical tools & Excellent Voice Proficiency.
- Analytical and Quantitative skills
- Data Handling / data interpretation
- Good working knowledge of Training systems, tools and technologies.
- Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage the Training Function effectively
- High level of maturity to handle people including but not limited to client, stake holders, peers etc.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet timelines and work under pressure in an unstructured environment
- Detail oriented, Strong organizational and Presentation skills
- Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)
- Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.
