Technical Writer

Technical Writer – MadCap Flare

Experience: 4–6 years

Maximum CTC: 9 LPA

Location: Kochi / Open to relocation

Employment Type: Full-time

Job Summary

We are looking for an experienced Technical Writer with strong hands-on expertise in MadCap Flare and product documentation. The ideal candidate should be able to understand complex software/product functionalities and convert them into clear, structured, and user-friendly documentation.

The candidate will work closely with Product Managers, Developers, SMEs, QA and other stakeholders to create and maintain high-quality technical content for enterprise/SaaS products.

Key Responsibilities

• Create, maintain and update user guides, administrator guides, online help, release notes, SOPs and knowledge base articles.
• Develop and publish documentation using MadCap Flare.
• Create structured, reusable and well-organized technical content.
• Work with developers, product managers and SMEs to understand product functionality and documentation requirements.
• Convert complex technical concepts and workflows into clear and easy-to-understand documentation.
• Create and maintain online help systems and product documentation.
• Prepare documentation for product releases and feature enhancements.
• Develop API/integration documentation where required.
• Create process flows, screenshots, diagrams and other visual documentation using tools such as Snagit, Visio or similar tools.
• Follow documentation standards, templates, style guides and content governance processes.
• Perform content reviews, proofreading, quality checks and publication readiness checks.
• Maintain documentation repositories and knowledge bases.
• Collaborate with cross-functional teams in an Agile/Scrum environment.
• Ensure documentation is accurate, consistent, current and aligned with product releases.

Required Skills

• 4–6 years of experience in Technical Writing / Product Documentation.
• Strong hands-on experience with MadCap Flare.
• Experience creating software/product documentation for SaaS or enterprise applications.
• Strong experience with:
• User Guides
• Administrator Guides
• Online Help
• Release Notes
• SOPs
• Knowledge Base Articles
• Process Documentation
• Good understanding of HTML, XML and Markdown.
• Experience with Information Architecture / structured documentation.
• Strong written and verbal communication skills.
• Ability to work with developers, SMEs and product teams.
• Experience with documentation/project collaboration tools such as Jira, Confluence or Azure DevOps.
• Good understanding of Agile/Scrum and software development lifecycle.
• Ability to create screenshots, process flows and technical diagrams.