Job Description
Technical Writer
Pune (Hybrid) • 4–6 Years• Full-time •Product & Documentation
About the Role
We are looking for a skilled Technical Writer to own the end-to-end documentation experience for the healthcare platform, an AI-driven, enterprise-grade ecosystem. You will work closely with product managers, engineers, and designers to create clear, accurate, and engaging content that enables users to effectively leverage platform capabilities.
From in-app guidance to structured help centres and developer documentation, you will play a key role in shaping how knowledge is created, consumed, and scaled across the organisation.
Key Responsibilities
- Plan, write, and maintain high-quality documentation including:
- User guides, release notes, FAQs, and knowledge base content
- API references, SDK documentation, and developer guides
- Design and publish in-app onboarding flows, product tours, and contextual help to improve feature adoption using UserPilot
- Build and manage structured, reusable content using MadCap Flare, following topic-based authoring and single-sourcing best practices
- Create video walkthroughs and visual guides using Guidde for better user understanding
- Leverage Claude to accelerate content drafting, summarisation, and quality improvements
- Collaborate closely with engineering teams to document APIs, integrations, and technical workflows
- Establish and maintain documentation standards, style guides, and governance practices
- Manage documentation lifecycle including versioning and alignment with product releases
- Gather feedback from users, support, and product teams to continuously improve documentation quality
- Contribute to UX writing, microcopy, and overall product usability through clear communication
Required Skills & Qualifications
- 4-6 years of experience in technical writing within SaaS or enterprise software environments
- Strong proficiency in structured documentation tools like MadCap Flare.
- Experience creating in-app guidance or in-application workflows using tools like UserPilot or equivalent
- Excellent command of English with a clear, concise, and user-first writing style
- Excellent knowledge on MSTP guidelines
- Ability to understand and simplify complex technical concepts, especially in AI-driven or configurable platforms
- Comfortable collaborating with engineering teams and understanding code at a basic level
- Strong organisational and stakeholder management skills
Nice to Have
- Experience working on AI/ML platforms, low-code/no-code systems, or enterprise SaaS products
- Experience with localisation and translation workflows
- Exposure to domains like healthcare, health-tech or large-scale enterprise platforms
Tools You Will Use
Tool
Purpose
UserPilot
In-app onboarding, product tours, and feature adoption
MadCap Flare
Structured authoring and multi-channel publishing
Guidde
Video guides and visual walkthroughs
Claude
AI-assisted content creation and optimisation
What Success Looks Like
- Users can independently navigate and use SHC Platform features with minimal support
- Documentation is accurate, scalable, and aligned with rapid product releases
- In-app guidance significantly improves onboarding and feature adoption
- Documentation becomes a single source of truth across teams
