Senior Technical Writer

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

Senior Technical Writer

Information Security Technical writer team seeks an experienced Senior Technical Writer to drive, create and update IT related documentation. This may include developing new policies and standard operating procedures (SOPs) to comply with industry standards and frameworks, contractual obligations, or local law, updating and maintaining existing procedures, liaising with appropriate personnel to ensure that compliance workflow management systems are configured in accordance with documented procedures, managing the policy lifecycle end to end. This position will work closely with subject matter experts such as software development teams, Enterprise IT, HR, and Legal team leads and stakeholders.

Whatyou'lldo:

• Connect with subject matter experts and proactively manage your own learning to become familiar with our technology offerings, internal controls landscape, and internal compliance processes.
• Work with compliance and audit team members and other subject matter experts and functional leads to implement timely and effective edits until documentation is ready for publication on time.
• Suggest improvements to documentation and processes whenever possible, eventually demonstrating ownership of the technical writing function.
• Adhere to design template and company style guide while organizing and writing documentation.
• Assist with development and maintenance of applicable training and educational material (e.g., byte sized informational modules to educate end users on appropriate use of documented policies)
• Develop and propose documentation plans and outlines for new procedures, user/training guides and supporting materials estimating project length and keeping everyone involved on time.
• Enhance and maintain existing documentation to deadline.
• Proactively manage the policy lifecycle (development, periodic review and approval, version control, publishing of approved policies and procedures to the company intranet).
• Work with appropriate personnel to make sure that ZS's compliance workflow management systems are always in sync (configured) with newly documented or updated policies.
• Perform additional duties as required from time to time.

What you'll bring:

• BS/BA in English, Journalism, Communications, Technical Writing, Computer Science, or other relevant field of study required.
• 3.5 - 5 years technical writing experience, preferably documenting IT policies and procedures.
• Experience with Visio or other process flow visualization tool, Snagit tool required.
• Superior writing, editing, and communication skills required.
• Excellent command over the English language (especially grammar and sentence composition skills) required.
• Strong experience using Microsoft Suite (Word, Excel, PowerPoint, OneNote, Outlook etc.).
• Experience with authoring tools (e.g., MadCap Flare or any other authoring tool) will be an added advantage.
• Familiarity/working knowledge of various compliance frameworks (e.g., ISO 27001, ISO 22301, ISO 27702, HITRUST, PCI - DSS, SOC Audits) preferred.
• Experience learning about and communicating complex topics.
• Outstanding organizational/time management, planning and prioritization skills.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Hybrid working model:

ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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