Technical Voice Support

We are seeking a Technical Voice Support professional to join our team in India. The ideal candidate will be responsible for providing technical assistance to customers over the phone, ensuring a high level of customer satisfaction by resolving issues efficiently.

Responsibilities

• Provide technical support and troubleshooting assistance via voice communication to customers.
• Diagnose and resolve technical issues related to software and hardware products.
• Assist customers in understanding product features and functionalities.
• Document customer interactions and technical issues in the support ticketing system.
• Collaborate with cross-functional teams to improve product performance and customer satisfaction.
• Train and mentor junior team members on technical support processes.

Skills and Qualifications

• 1-6 years of experience in technical support or voice support role.
• Strong understanding of computer systems, software applications, and hardware components.
• Excellent verbal and written communication skills in English.
• Ability to troubleshoot technical issues and provide effective solutions.
• Familiarity with remote support tools and ticketing systems.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.